s7game Terms and Conditions

1 General Terms

s7game (hereinafter referred to as "we", "our" or "the platform") provides an online casino and sports betting service for users in Bangladesh. These terms and conditions ("Terms") apply to all services, websites, mobile applications, and related platforms of s7game.

By accessing our services, creating an account, or participating in any game or betting activity, you acknowledge that you have read, understood, and agreed to comply with these terms in full. If you disagree with any part of these terms, please refrain from using our services.

s7game reserves the right to modify these terms at any time. Continued use of the services after any changes will be considered as your acceptance of the updated terms.

2 Eligibility and Age Limit

To use s7game's services, you must meet the following eligibility requirements:

• You must be at least 21 years of age (this service is for ages 21+).
• You must not be residing in any jurisdiction where online gaming is completely prohibited.
• You must have a valid bank account or mobile banking account in your own name (bKash, Nagad, Rocket, or Upay).
• You must play on your own behalf — not on behalf of another person or for the benefit of any third party.
• You are mentally competent and are using this service voluntarily.

s7game may request the necessary documents for age verification at any time. Failure to prove age may result in temporary suspension or permanent closure of the account.

3 Account Registration

3.1 Creating an Account

When creating an account on s7game, you must provide accurate and complete information. Creating an account with false or misleading information is strictly prohibited and may result in account closure.

3.2 Single Account

Each individual may create only one account. Creating multiple accounts by the same person ("multi-accounting") is strictly prohibited. If detected, all accounts will be closed and funds held may be forfeited.

3.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Please notify our support team immediately of any unauthorised access to your account. s7game will not be liable for any loss resulting from third-party access to your account.

3.4 Account Verification

To ensure security and to process financial transactions, s7game may request identity verification. This may include a national identity card, passport, or documents related to mobile banking.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Accepted methods for deposits on s7game are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500.

4.2 Withdrawal Methods and Limits

The same methods apply for withdrawals: bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5–30 minutes.

4.3 Transaction Security

All financial transactions are secured through SSL encryption. s7game is committed to preventing money laundering and reserves the right to investigate suspicious financial activity and, where necessary, suspend transactions.

4.4 Failed Transactions

If a transaction fails due to a technical issue or banking restriction, please contact our support team. No charges will be deducted for failed transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus and a total balance of ৳2,000. Depositing ৳22,000 gives the maximum ৳10,000 bonus and a total balance of ৳32,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x (ten times). This means you must wager ten times the bonus amount before you can withdraw the bonus funds. Example: if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawing.

5.3 General Bonus Terms

• Each bonus offer may have a specific expiry period — the bonus will be cancelled once that period ends.
• If you do not wish to take advantage of a bonus, you may opt out of the relevant bonus offer at the time of deposit.
• Claiming the same bonus twice is strictly prohibited.
• Attempting to withdraw without meeting the bonus requirements will result in the bonus being forfeited.
• s7game reserves the right to change or cancel any bonus or promotion at any time.

5.4 VIP Program

s7game has four VIP tiers — Bronze, Silver, Gold, and Platinum. Moving to a higher tier increases weekly cashback benefits. The Bronze tier offers up to 0.2% weekly cashback, Silver 0.4%, Gold 0.6%, and Platinum 0.8%. Progression through VIP tiers depends on your activity.

6 Betting and Gaming Policy

6.1 Fair Play Policy

s7game is committed to ensuring a fair and transparent gaming environment. All of our games operate using certified Random Number Generator (RNG) technology.

6.2 Betting Rules

• Minimum and maximum bet limits are set for each game.
• A bet once confirmed cannot be changed or cancelled.
• If a game is interrupted mid-way due to a technical issue, it will be settled according to the relevant rules.
• For sports betting, official match results will be considered final.

6.3 Game Providers

s7game works in partnership with world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe, and Ezugi. Games from these providers are governed by their own terms and conditions.

6.4 Technical Errors

In any situation arising from a technical error or disruption, s7game reserves the right to make the relevant decision. If a game result is displayed incorrectly, it will be recalculated on the basis of the correct result.

7 Prohibited Activities

The following activities are strictly prohibited on the s7game platform:

• Fraudulent activity, use of software or any automated tools.
• Bonus abuse or attempts to manipulate the bonus system.
• Colluding with other players to influence game outcomes.
• Money laundering or other illegal financial activities.
• Operating multiple accounts or using another person's account.
• Attempting to breach the platform's security systems.
• Creating or managing an account on behalf of a minor.
• Using a false identity or fake information.

8 Account Suspension and Closure

8.1 Suspension by s7game

s7game may temporarily suspend or permanently close your account in the following circumstances:

• If evidence of a breach of the terms and conditions is found.
• If identity verification is not completed.
• If suspicious financial activity is detected.
• If evidence of involvement in prohibited activities is found.
• On the instruction of a court or regulatory authority.

8.2 Closure by the User

If you wish to voluntarily close your account, please contact our support team. Withdraw any outstanding balance before the account is closed. Separate rules may apply in the case of an active bonus or wagering requirement.

8.3 Balance of a Suspended Account

If an account is permanently closed due to a breach of the terms, any unused balance may be forfeited. If closed for another reason, the matter of returning the valid balance will be reviewed.

9 Limitation of Liability

To the maximum extent permitted by law, s7game will not be liable for the following:

• Loss caused by internet connectivity issues or device problems.
• Delayed transactions due to issues with third-party payment services.
• Loss resulting from unauthorised access or a leak of account information where caused by the user's own negligence.
• Any financial loss from gambling — gaming inherently carries financial risk.
• Events beyond our control (force majeure): natural disasters, war, government restrictions, etc.

s7game always strives to ensure a safe and reliable platform, but no guarantee is given that any service will run without interruption.

10 Privacy and Data Protection

The collection, storage, and use of your personal information is described in detail in our Privacy Policy. The Privacy Policy also applies to you alongside these terms and conditions.

• Your personal information is kept secure through SSL encryption.
• Your information is not shared with third parties except where necessary to provide the service.
• We may be required to provide information to authorities to meet legal obligations.
• You may request that your personal information be updated or deleted.

11 Responsible Gaming

s7game firmly believes in responsible gaming. We place the mental wellbeing and financial protection of our users as the highest priority.

• Never consider gaming as a primary source of income.
• Avoid placing bets beyond your means.
• If you or someone you know shows signs of addiction, reach out to us for support.
• You can limit your play at any time by using the self-exclusion feature.

Visit our Responsible Gaming page for detailed information on self-exclusion, deposit limits, and support.

12 Changes to Terms and Conditions

s7game reserves the right to amend or update these terms and conditions at any time. For significant changes, we will make every effort to notify users via their account email or through the platform.

Continued use of our services after updated terms are published will be considered your acceptance of the new terms. We therefore recommend reviewing this page regularly.

The date of the latest update will always be displayed at the top of this page. If you do not accept the updated terms, please request to close your account and withdraw any remaining balance.

13 Contact and Support

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Live Chat: 24/7 live chat support is available in Bengali.
• Email: [email protected]

Our support team is available around the clock to assist you in Bengali. For any dispute or issue, we encourage you to contact us directly before filing a formal complaint — most issues can be resolved quickly and amicably.

Related Pages